1. Introduction
Dialer.io (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of Personal Data processed through our software platform and website (the “Service”). This Privacy Policy explains how information is collected, used, stored, safeguarded, and managed when Users and Visitors interact with the Service.By accessing or using Dialer.io, you acknowledge and agree to the practices described in this Policy.
2. Definitions
Client – any organisation or individual subscribing to Dialer.io.
User – any authorised representative, employee, or agent of a Client.
Visitor – any individual accessing the public website.
Personal Data – any information identifying or relating to an identifiable individual.
Client Data – data uploaded, stored, or processed by Clients through the Service.
Service – the Dialer.io platform, applications, and website.
3. Legal Basis for Processing
We process Personal Data based on:
• performance of contractual obligations
• legitimate business interests in operating a secure platform
• compliance with legal obligations
• explicit user consent where required
4. Categories of Information Collected
4.1 Information You ProvideThis may include:
• full name
• email address
• phone number
• billing and payment details
• account credentials
• communication records
• support requests
4.2 Client Data
Clients may upload contact lists, call records, messaging history, and related Personal Data solely for use within the Service. Dialer.io does not determine the content of Client Data and processes it only according to Client instructions.
4.3 Technical & Usage Information
Includes:
• IP address
• browser and device identifiers
• system logs
• access times
• performance metrics
• security monitoring data
5. Purpose of Processing
Information is used to:
• deliver platform functionality
• authenticate users
• provide customer support
• ensure regulatory compliance
• monitor system integrity
• improve service reliability
• prevent fraud and misuse
No Personal Data is used for advertising, profiling, or resale.
6. SMS & A2P Messaging Compliance
Dialer.io supports lawful application-to-person messaging for Clients.
6.1 Consent Requirements
Clients must obtain:
• clear affirmative opt-in
• purpose-specific consent
• recordable proof of permissionPermitted methods include web forms, written agreements, verbal consent with recording, or electronic confirmation.
6.2 Messaging Scope
Permitted use cases:
• transactional notifications
• appointment reminders
• service updates
• consent-based informational communicationsMarketing messages require separate express consent.
6.3 Opt-Out Controls
All SMS must allow recipients to opt out using:STOP, END, CANCEL, UNSUBSCRIBE, QUIT
Opt-out requests are processed immediately.
7. Disclosure of Information
Dialer.io does not share Personal Data or Client Data with any external parties.
Disclosure occurs only when:
• legally compelled
• required for regulatory compliance
• necessary to protect platform security and legal rights
8. Data Security Measures
We implement administrative, technical, and physical safeguards including:
• encryption at rest and in transit
• PCI-compliant payment handling
• strict access controls
• multi-factor authentication
• intrusion detection
• vulnerability testing
• incident response procedures
9. International Data Transfers
Data may be stored and processed in secure facilities located in approved jurisdictions including the United States.Appropriate safeguards ensure compliance with international data protection laws.
10. Data Retention
Data is retained only as long as necessary for:
• service provision
• legal compliance
• dispute resolution
• security and audit purposes
Account data is deleted within defined retention periods after termination.
11. Data Subject Rights
Individuals have rights to:
• access their Personal Data
• correct inaccuracies
• request deletion
• restrict processing
• withdraw consentRequests can be made to:📧 support@dialer.io
12. Regulatory Compliance
Dialer.io aligns operations with:
• TCPA (United States)
• A2P carrier policies
• Australian Privacy Act 1988
• GDPR (EU) where applicableClients remain responsible for lawful content and consent management.
13. Policy Updates
This Policy may be updated periodically to reflect regulatory or operational changes. Updated versions will be published on the website.