Privacy Policy

1. Introduction

Dialer.io (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of Personal Data processed through our software platform and website (the “Service”). This Privacy Policy explains how information is collected, used, stored, safeguarded, and managed when Users and Visitors interact with the Service.By accessing or using Dialer.io, you acknowledge and agree to the practices described in this Policy.

2. Definitions

‍Client – any organisation or individual subscribing to Dialer.io.
‍User – any authorised representative, employee, or agent of a Client.
‍Visitor – any individual accessing the public website.
‍Personal Data – any information identifying or relating to an identifiable individual.
‍Client Data – data uploaded, stored, or processed by Clients through the Service.
‍Service – the Dialer.io platform, applications, and website.

3. Legal Basis for Processing

We process Personal Data based on:

Performance of contractual obligations
Legitimate business interests in operating a secure platform
Compliance with legal obligations
Explicit user consent where required

4. Categories of Information Collected

4.1 Information You ProvideThis may include:

Full name
Email address
Phone number
Billing and payment details
Account credentials
Communication records
Support requests

4.2 Client Data

Clients may upload contact lists, call records, messaging history, and related Personal Data solely for use within the Service. Dialer.io does not determine the content of Client Data and processes it only according to Client instructions.

4.3 Technical & Usage Information

Includes:

IP address
Browser and device identifiers
System logs
Access times
Performance metrics
Security monitoring data

5. Purpose of Processing

Information is used to:

Deliver platform functionality
Authenticate users
Provide customer support
Ensure regulatory compliance
Monitor system integrity
Improve service reliability
Prevent fraud and misuse

No Personal Data is used for advertising, profiling, or resale.

6. SMS & A2P Messaging Compliance

Dialer.io supports lawful application-to-person messaging for Clients.

6.1 Consent Requirements

Clients must obtain:

Clear affirmative opt-in
Purpose-specific consent
Recordable proof of permission
Permitted methods include web forms, written agreements, verbal consent with recording, or electronic confirmation.

6.2 Messaging Scope

Permitted use cases:

Transactional notifications
Appointment reminders
Service updates
Consent-based informational communications
Marketing messages require separate express consent.

6.3 Opt-Out Controls

All SMS must allow recipients to opt out using: STOP, END, CANCEL, UNSUBSCRIBE, QUIT ‍Opt-out requests are processed immediately.

7. Disclosure of Information

Dialer.io does not share Personal Data or Client Data with any external parties.

Disclosure occurs only when:

Legally compelled
Required for regulatory compliance
Necessary to protect platform security and legal rights

8. Data Security Measures

We implement administrative, technical, and physical safeguards including:

Encryption at rest and in transit
PCI-compliant payment handling
Strict access controls
Multi-factor authentication
Intrusion detection
Vulnerability testing
Incident response procedures

9. International Data Transfers

Data may be stored and processed in secure facilities located in approved jurisdictions including the United States.Appropriate safeguards ensure compliance with international data protection laws.